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Coronavirus Update: Consumer Messaging, Social Media, and More
A Note from the Desk of RAMW's President & CEO, Kathy E. Hollinger
Dear RAMW Members,
We are hearing from many of you who are requesting suggested communication and messaging to share with diners across social media platforms and through signage you can post in your restaurants and at the host stand. We encourage you to share your enhanced cleanliness and sanitation practices with your customers. RAMW is in the process of creating sample collateral now and we will send you materials soon. Please stay tuned. If you choose to create your own messaging, it is advised industry-wide that the messaging be rooted in three things:
1. Brief staff on appropriate protocol. This 2-Minute video on Coronavirus covers important tips, guidance and information, and can be shared with staff during pre-shift.
*Please contact RAMW if you need help connecting with vendors who can provide sanitation and disinfectant products.
2. Provide hand sanitizer for guests at the host stand.
3. Wash hands regularly for a minimum of 20-seconds.
4. Exclude sick staff from work during their illness.
7. Share your enhanced sanitation protocol with your guests on your website, social media and in the restaurant.*
As mentioned yesterday, we put together a survey to better measure economic impact as we are in real-time discussions on the local and national level about the creation of a relief fund or other mechanisms of support that can be provided to help preserve the financial health of our local industry. While the threat of COVID-19 still remains low in our region, we want to gauge initial and expected impact. Please click here to take this 4-minute survey on the impact of COVID-19 on your business.
This is an evolving situation and we will continue to keep you updated on a regular basis with helpful industry specific news. Click here to sign up to receive text message updates from RAMW.
Kathy
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DC Health Advisory: DC Health recommends that non-essential mass gatherings (1,000+ people), including conferences, and conventions, be postponed or cancelled.
Webinar and Additional Resources
Missed National Restaurant Association's webinar covering ServSafe-focused information on handling coronavirus? Watch the on-demand video recording on your own time.
Handwashing 101
Cleaning vs. Sanitizing
DC Department of Health
Maryland Department of Health
Virginia Department of Health
Ecolab: Understanding Coronavirus