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Operations and Maryland

Restaurants have always made food safety a priority, but the pandemic has altered customers’ awareness and sharpened expectations about what safe dining entails. Make your commitment a very prominent part of your marketing message by joining the ServSafe Dining Commitment. When customers see the SSDC logo on a restaurant website, menu, or door, that restaurant communicates that its staff is professionally trained in safe food handling and that the establishment is committed to following the best procedures for safe dining going forward. Make the commitment.
Training your crew to execute a solid cleaning job amid the fast action of a foodservice is what separates the good from the great. National Food Safety Month tips this week identify what should be cleaned, sanitized, or disinfected and how to make those efforts visible to guests when possible.   Two items that might not currently be in your training routine: How to treat non-food surfaces and what to do if a guest gets sick. Read the full post at Food Safety Focus and get a free poster and activity sheet that makes setting up cleaning schedules easy. Enjoy a...
To a small business owner, navigating the must-have’s and the nice-to-have’s of health benefits can seem daunting. Are you required to offer health care to your staff? How much will that cost you? Do the benefits of employee-sponsored health coverage outweigh the costs?   While the circumstances and specific requirements may differ from business to business, at Kaiser Permanente we know that health coverage isn’t just a benefit to the employee, but also to the business owner. Because healthier employees lead to a healthier bottom line.   In a recent article in...
RAMW is introducing access to a new SBA lending program to help maximize your revenue in this improving economy. Capital Direct offers a solution to help you invest in strategies to expand, acquire new customers and increase sales.    The Economic Injury Disaster Loan Program (EIDL) - provides an ideal funding solution. This Unique SBA program is now offering Small Business Owners loans - up to $500,000. Quick Access to Working Capital. Rates at only 3.75% - with Thirty (30) Year Repayment terms. Zero payments are required for your...
We know that hiring and retaining employees is the largest challenge facing restaurant owners today. The video below features Chris Floyd, President and Founder of Capital Restaurant Resources. Learn from his experience how to deal with hiring issues for today and the future. Keep up to date with the latest industry trends and issues! Register for the "Changing Strategies for Changing Times" program to receive video interviews that will make a difference in running your restaurant! If you have questions regarding the "Changing Strategies for Changing Times"...
They say that “change is good.” And while switching to Kaiser Permanente should be a seamless experience, any organizational change can be disruptive and spark many questions – especially when the change involves something as important as health care. The good news is that there are ways to minimize that disruption so employees can feel good about the change and stay focused on doing their job. In a recent blog post, we shared tips employers can use to leverage best practices in change management.
As many of you have been following the recent updates on the SBA and RRF, we thought it would be of interest to you to read the letter sent by Sean Kennedy, Executive Vice President of Public Affairs at the National Restaurant Association, that he sent out earlier today. In collaboration with local restaurant associations across the country, Sean sent the letter linked here to SBA Administrator Isabella Casillas Guzman. We found it important to note that not only did he address Director Guzman, he also copied Bipartisan Leadership of the U.S. House of Representatives and the U.S. Senate....
Managing Your Menu to Improve Profitability   Restaurants need to pay close attention to their menu now more than ever. The pandemic has made us all focus on what sells as we pair down our inventory to reduce cost and improve back of the house efficiency. In addition, the changing times are now producing record inflation which makes managing your food cost and updating your menu pricing critical to your success.   See what FoodPRO Executive Chef Dustin Stone recommends moving forward!       View the video below and then take a short five-question...
For many years, a restaurant's relationship with their food distributor has been primarily a transactional nature. Finding the best products at the best prices has been the norm which has led to a relationship of "I need you, but am I willing to partner with you to grow my business?" One strategy many restaurants used over the past year to remain viable in the marketplace was to partner with their food distributor. The video below features Tom Enright from FoodPRO, an RAMW Industry Partner, who speaks about how your food distributor can help you reach a new level of...
To help our restaurant clients stay current with ongoing legislative and industry developments, we have partnered with leading law firm Shulman Rogers and the Restaurant Association of Metropolitan Washington to provide regular updates. Here are highlights from a recent conversation with Shulman Rogers Attorney Joy Eeinstein and Kathy Ogilvie of Restaurant People Cloud. COVID Vaccine Protocols for Restaurants Q1. Can Restaurants Mandate Vaccines? A1. Yes, restaurants can mandate that employees get them, so long as you have exceptions for strongly held religious beliefs and disabilities,...
IRS issues guidance for restaurant entertainment expenses, now fully deductible through 2022. To assist the hospitality industry in its recovery from pandemic-related shutdowns, the December Consolidated Appropriations Act authorized a temporary 100% tax deduction for business meal expenses provided generally by restaurants that would have otherwise been limited to 50%. The IRS has now provided guidance on the newly enacted 100% deduction, in Notice 2021-25, issued April 8. Background The 2017 Tax Cuts and Jobs Act (TCJA) changed Internal Revenue Code (IRC) Section 274...
Groundbreaking collaboration provides detailed copyright information for more than 20 million songs, including reconciled ownership shares, offering greater transparency for the industry NEW YORK – (December 21, 2020) – ASCAP and BMI, the nation’s two leading performing rights organizations, today announced the launch of SONGVIEW, a comprehensive data platform that provides music users with an authoritative view of copyright ownership and administration shares in the vast majority of music licensed in the United States. SONGVIEW technology allows ASCAP and...
Get your free COVID-19 precautions videos including ServSafe Delivery, ServSafe Takeout, ServSafe Reopening Guidance and ServSafe Conflict De-escalation.
Through the ServSafe Dining Commitment, operators pledge to follow four best practices that are effective means for reducing the transmission of COVID-19. Nearly 10,000 restaurants have made the commitment in which they pledge to: Adhere to the updated COVID-19 Safe Operating Guidance and/or corporate brand guidelines, which are based on CDC, FDA, EPA and OSHA guidelines. Adhere to the laws and guidelines set by their state and local municipalities. Commit to a minimum of one person per location with a current ServSafe Food Protection Manager certification....
The Washington Post is excited to offer a partnership in a “Restaurant Gift Card Giveaway”   To participate, all you need to provide is your restaurant name, hi res logo, restaurant point of contact (name, email, direct phone number) to Alexandra.Weber@washpost.com.  Deadline to participate is Monday, November 2, 2020. Details: The Washington Post will be giving away (5) $100 restaurant gift cards in an exclusive subscriber enter for a chance to win promotion Launch date November 9 and to run for 5 consecutive weeks Your Commitment to participate is...
I am excited to inform you that we are now introducing a NO CONTACT ordering and payment service using QR codes for restaurant businesses. The service covers Take Out & Dine In orders, enabling diners to see visual menus, open tabs, and pay, using their phones with no need for any app downloads or user logins.  This service helps restaurants deter COVID to keep diners and staff safe and save on their expenses during these tough times. This service is free-of-charge for restaurants as we only charge users a fixed tiny fee ($0.50) per...
We know how hard you are all working to welcome and service guests and maintain safety protocols for diners and staff.  We continue to hear that mask compliance is an ongoing issue for many operators. We are here to support as you encourage your team members to always put safety first over the wants of an individual customer who may not want to follow the rules.  We also know that you want to avoid any operational consequences of having mask violators in your establishment, as a few local jurisdictions in our region impose hefty fines, license suspensions, and even shut downs for...
We kicked off this week with cooler temperatures and more to look forward to as we head into the first of two weeks of our Summer Restaurant Week promotion across the region and as diners continue to dine out, take out, dine outdoors and support local businesses. Today, Mayor Bowser dined out to help promote Restaurant Week to media outlets and she is actively pushing out a new Mask Up DC video spot airing on Channel 16 and on social platforms featuring some of our local chef members encouraging diners to mask up for the safety of all.  In DC, we have mentioned that we are working with...
We are constantly looking for ways we can expand, rework and reimagine the resources we provide for all of you in our operator community. Food safety is a critical piece of your operations, now and always. To meet your needs during this unique time, we have developed an online review class for those who are seeking to refresh their knowledge before taking the ServSafe Food Safety Manager exam to recertify their license.  The webinar is designed to review the key concepts covered in the certified Food Safety Manager exam and will review purchasing products to serving the customer to how...
It has been 5 months since our world has been turned upside down and operations have had to be reimagined and reworked. While the face of dining looks different right now, your businesses and staff remain at the core of your success. As you continue to gradually bring more staff back to your restaurant, I want to encourage you to use the RAMW Job Board that is a FREE tool to use for RAMW members. We share job opportunities through social media platforms and through the networks that have been created around worker relief during this time. Posting is simple, click here to login and post jobs...
It looks like we have a gorgeous weekend ahead of us, and we are hoping for safe and enjoyable dining across the region. As you utilize, expand and creatively rethink outdoor dining spaces, we are seeing more and more of you take advantage of the programs in place designed to provide expanded and additional outdoor options and space for your business. While some are getting into a good groove for outdoor service, others are just bringing their outdoor dining online, and I want you to know we are already looking towards the cooler months to make sure that any potential...
With the start of each new week, we can hardly believe what we all have persevered through, and what has been accomplished on so many fronts to get to the next week, month, and stage of these unexpected times. We are 146 days into this, which no one could have imagined would be the case, and your steadfastness and creativity are what keep this industry going.  Numbers across the region are staying steady, and while that is good news, it is important that you continue to remain vigilant, aware, mask up, sanitize, and keep these focused efforts going in your operations, with your teams,...
We know you all treaded lightly this week and assessed service options waiting for any updates on operational allowances, and we are relieved that officials across the region were all on the same page in terms of not dialing back in this region at this time. As of now, DC and MD have not dialed back at all and VA only saw a dial back for the specific region of Hampton Roads, as we shared earlier in the week. This is positive news as leaders are watching cases very closely, and do not feel that current status, though continuously focused on health and safety, warrants any changes at this time...
In Virginia, Governor Northam announced that he is issuing a new Executive Order that only impacts the Hampton Roads area that places additional restrictions on their operating abilities. This dialing back was expected as cases have increased significantly and caused concern in that region. This EO requires all restaurants in that area only to stop selling alcohol at 10pm and close at midnight, reduces indoor dining to 50% capacity and limits public and private gathering to 50 people. The Governor did state that if cases rise throughout the state or in other jurisdictions he will take steps...
Leaders from across the region have been keeping a close eye on the public health data. If numbers don’t come down in the next several days, we may need to take appropriate dial back steps to manage the spread of the virus.  It pains me to think about what each of you have had to do to prepare for any stage of reopening. However, it is important that you consider the same steps in the event that we hear later this week that we may in fact need to dial back.   We know it is rare to ever have the luxury of time to plan for much in our industry, however I do encourage you...

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