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Operations and Virginia

Even though more than 97 percent of all U.S. credit cards are now issued with chips, many restaurant owners continue to struggle to implement and maintain EMV technology due to cost and complexity. In fact, more than 60 percent of U.S. merchants still aren’t ready, even though the “liability shift” went into effect more than two years ago.    Restaurants are a leading target for point-of-sale intrusions – which can be costly –  so it’s more important than ever to ensure your business is protected.    Heartland offers out-of-...
Beginning June 30, 2017, MasterCard will require all point-of-sale systems to accept credit cards with Bank Identification Numbers that begin with a 2. Currently, all MasterCard cards issued begin with 5. The new 2-series cards will effectively double the number of available MasterCard credit cards worldwide and will be processed in the same manner as current MasterCard cards.  Please note that if you are using a third-party POS system, you should contact your provider to determine if any action is required for your system to accept the new 2-series cards. Not only could you...
Veteran restaurateurs will tell you that making great food isn’t the biggest challenge of running a good restaurant. Making food profitably is the real beast. Despite ever-rising ingredient costs compressing margins to razor-thinness, operators are reluctant to pass those increases on to price-conscious consumers. That makes monitoring every step of the food production process—from the loading dock to the very plates on which food is served—essential if an operation is going to make money. It's always fun to hear customers’ rave reviews about your food, but...
Lending made easy: Secure more dough to get back to your bread and butter   Balancing your everyday operating costs while investing in expenses to grow your business doesn’t have to feel like juggling hot plates. While a small business loan may seem daunting, it’s often the best way to boost your bottom line. Here are a few reasons you may consider a loan:   Expansion – Is business booming out your front door? If you need a bigger space or need to hire more employees or fresh talent to keep up, a loan can help you cover the cost of expanding without...
It’s been approximately one year since the EMV liability shift took effect and it’s time for a mid-term report card on EMV’s issuance, acceptance, speed, security and overall impact. EMV Issuance In terms of card issuance, I have to give the issuers a “B+” for the pure volume of credit and debit cards they’ve placed in the hands of millions of cardholders, starting even before the liability shift began. As of June 2016, Visa reported that 125 million credit cards were issued, representing 44% of all credit cards. Visa also reported that 126 million...
Liability shift lifts veil on small counterfeit charges By: Georgia Stavrakis, CPP   It’s been a year since the U.S. migrated to EMV technology, and more than 1 million businesses now use EMV chip-embedded credit card readers. Unfortunately, criminals are taking full advantage of businesses that haven’t fully made the switch, leaving even small businesses vulnerable to costly chargebacks.   Restaurants have been plagued for years by counterfeit, stolen and cloned credit card activity, but it’s much more apparent now that liability for these fraudulent charges...
Whether you want to reduce operating costs, increase the reliability of your energy supply, upgrade inefficient systems, increase your revenue potential  or improve the ambience of your restaurant —Washington Gas is here to help. Our team will help you determine what investments will save the most energy and money. We’ll survey your structure or planned project, assess your energy needs and recommend natural gas solutions that will give you optimal performance at absolutely no cost to you. Our team also has the experience and technical expertise to walk you through each...
Have you experienced an increasing number of chargebacks in the wake of last fall's liability shift? Now that the fraud liability shift has moved to merchants, many restaurant operators are seeing an increase in chargebacks in the restaurant space. Many restaurant POS companies do not have a method (EMV) to process these cards which in turn exposes the restaurant to the liability. Join the National Restaurant Assocation (NRA) and Heartland Payment Systems for a webinar on this topic on June 23, 11 a.m. ET. During this webinar, experts from Heartland and the...
Content provided by Heartland Payment Systems a RAMW Endorsed Provider. The liability shift deadline has passed. And guess what? The world didn’t come to an end—just like it didn’t when the clock struck midnight on January 1, 2000. But unlike Y2K, EMV is here to stay. The good news is the sun didn’t set for good on October 1. Maybe you were aware of the liability shift, but decided against the equipment upgrade. You might have had every intention of becoming compatible, but before you knew it, October 1 had come and gone. Or you could still be trying to...
Restaurants and the foodservice industry in the DC Metropolitan region are major drivers of business growth. Restaurants account for nearly 60,000 jobs just in DC and the industry brings in over $2.6 billion in spending to the District. Still, restaurant owners and operators face a delicate battle to maintain a sustainable bottom line and continue to create and maintain jobs.   Learn about how restaurants thrive in our region, about the challenges and economics of owning a foodservice business, and read the stories of the people behind some of our regions best restaurants in the...
The EMV (European MasterCard Visa) migration is rolling full steam ahead in the United States and it’s a tectonic shift of the nation’s payments infrastructure. Banks and card issuers are sending out chip cards to their customers, while retailers are deploying new terminals to support them. Effective October 1, 2015 Visa, MasterCard, Discover and American Express have mandated liability shifts for fraudulent transactions. Generally, liability will shift to the party using the least secure technology.  If you’re like many restaurateurs, you may be having a hard time...
Virginia Gov. Terry McAuliffe's announcement this week that the state would make up some of its budget deficit by increasing the markup on distilled spirits already has those in the hospitality industry gearing up for paying more — and thus charging more — for drinks. McAuliffe didn't outline how exactly the Virginia Department of Alcoholic Beverage Control would raise an additional $2.5 million from the liquor markup, but ABC is considering three options, according to a letter sent to stakeholders Wednesday and provided to the Washington Business Journal. Though...
Focus on cleanliness, good hygiene practices to prep your restaurant for an A+ By Kristin Dempsey Heading up a restaurant means there is an endless list of things you need to get ready for each and every day. In the hustle and bustle of the daily lunch rush or the late-night crowd, it’s easy to push one of the most important items farther and farther down the “to do” list: Get ready for the next health inspection. You don’t want to be left scrambling to make sure everything is up to code right before an expected visit – which you can’t predict anyway....
WATCH: Nizam Ali of Ben's Chili Bowl talks about healthcare solutions for restaurants and small businesses. "It's not a business decision, it's just the right decision."  Video Link: Nizam, Ben's Chili Bowl
Restaurant professionals agree: Hard work and a smile can carry a restaurateur from hand towels and busing to handshakes and board rooms. Find out how eight industry leaders from Washington, D.C., turned their first jobs into their life’s work.  Read more
Pub crawls, the wildly popular events that encourage people to travel from bar to bar for drink specials, will not be banned in Arlington County’s retail corridors as a result of a vote by the County Board to scrutinize them more carefully. But those who sponsor the events soon will have to start picking up the tab for police and cleanup crews, which some bar owners and promoters say could kill the crawls nonetheless. County Board members, while loath to discourage the free-spending young adult demographic, voted unanimously Saturday to make organizers of pub crawls pay costs...
The 2014 RAMMY Awards
Washington, DC (May 12, 2014)—On May 8, Restaurant Association Metropolitan Washington (RAMW) brought together over 80 leaders from the region’s foodservice and business communities for a conversation about the state of the industry in the nation’s capital. The discussion, moderated by Bret Thorn, Senior Food Editor of Nation’s Restaurant News, offered insights into operator success in an ever more competitive market.  Panelists included 2014 RAMMY Awards nominees for Service Program of the Year including Adam Sanders (General Manager, BLT Steak), Joseph Cerione...
Rossman Hurt Hoffman, Inc. Insurance
Do You Have All The Coverage You Need? Your restaurant insurance policy includes hundreds of pages of coverages, exclusions and endorsements. Unless you’re an insurance expert, it can be tough to know which ones are most important for your business. With the Restaurant Insurance Package, everyone is aware of their required property, general liability, crime and spoilage coverage. Here are some additional coverages that restaurateurs often overlook: What Other Types of Insurance Do I Need? General Liability and Property Insurance typically only cover the basics, but most restaurants...
Foodem
Baltimore, MD -  April 30, 2014 - Foodem, an innovative B2B online food procurement marketplace and business intelligence solution for the $650 billion U.S. wholesale food distribution industry, and the Restaurant Association Metropolitan Washington (RAMW), are pleased to announce the establishment of their new strategic partnership. Launched in late 2013, Foodem facilitates relationships, automates foodservice procurement processes and connects wholesale food buyers with small to mid-sized food distributors, local farms and specialty food manufacturers. The new partnership with RAMW...
Updates on the Green Dot Money Pack/Pepco Scam RAMW has been in touch with Pepco and they are aware of the Green Dot Scam.  If you receive a call from a person claiming to be from Pepco or any other service provider it is important that you: take precautions to verify the person is affiliated with the company, especially if that person is requesting an immediate credit card or cash payment.  Pepco will never ask a customer to provide a specific form of payment and always offers customers multiple payment options. ask for official photo identification from any person who shows...
Cohn Reznick
In the restaurant industry, success depends on a strong brand concept that is successfully executed, tightly managed for profitability, and delivers a consistent customer experience. The challenge facing the leaders of food and beverage operations is how to successfully align leadership, management, and staff in accomplishing these objectives. In our experience, the most successful organizations have maintained competitive advantage and realized profitable revenue growth by establishing core values that help everyone make decisions that best support the brand.   Core values are the...
Restaurants consume five to seven times more energy than other businesses. From long operating hours to energy-intensive food preparation, it’s easy to see why restaurants use such a high amount of energy. Unfortunately, this means that restaurants also waste more energy than a typical business. In fact, according to Pacific Gas and Electric, the food service industry wastes around $8 billion in energy every year. In the District, the DC Sustainable Energy Utility (DCSEU) offers rebates on everything from energy-efficient stoves and fryers to refrigeration and HVAC upgrades that can...
Ballston Restaurant Challenge
The Ballston Business Improvement District (BID) has launched the next level of its campaign to showcase Ballston as the ideal place to start up and grow a business. With Top Chef Mike Isabella, a DC chef and restaurateur, at the helm of this new campaign, the Ballston BID is thrilled to begin the search for Ballston’s next big restaurateur. What you when you win: a lease with first year free, below market rates after and a $245,000 interest free loan. Brookfield Office Properties, which owns building space Ballston, has offered to donate a year of free restaurant space and a fully...
By Julian Hattem, The Hill The National Labor Relations Board (NLRB) is backing down from a fight over a contentious regulation that would have required most businesses to display posters about union rights.   Two federal appeals courts struck down the rules in separate cases last year, ruling that they amounted to an overreach from the labor rights agency. The NLRB’s last recourse to save the rules was to appeal to the Supreme Court. On Monday, it declined to take that step, effectively killing the regulations for good. Read More.    
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